FAQs

HOW DO I PRINT PATTERNS FROM YOUR SITE?

There are two ways to print from our website: You can download a copy of the pattern in Adobe Acrobat Reader PDF format to your computer and then print it, or you can print it directly from your browser.

Most computers come with Reader installed that allows you to read PDF files. You can download a free copy at https://get.adobe.com/reader/

 

CAN YOU PRINT MY PDF PATTERN FOR ME?

Unfortunately I am really sorry that we are unable to print PDF patterns for you, but if you are struggling to print your pattern, or you don’t own a printer, there are some alternative options.

You can take your PDF pattern to a copy or printing shop, where they will be able to print it for you. There are also online printing services available, where you can upload your PDF patterns, and they will print and post them to you for a fee.

 

HOW CAN I GET HELP WITH ONE OF YOUR PATTERNS?

Please Email us or Contact us Here to submit a ticket. We respond within 2-12hours.

 

CAN I SELL SOMETHING I MADE USING ONE OF YOUR PATTERNS?

You may use items created from patterns for your personal use only, but you are not permitted to sell such items or use them for commercial purposes of any kind without explicit permission. Please contact us to request permission. You may also not sell our patterns; they are copyrighted.

 

YOU HAVE A PATTERN THAT I WOULD LIKE IN A DIFFERENT SIZE - WHY CAN'T YOU PROVIDE IT?

Unfortunately we cannot provide every pattern in every size. Each new size requires a considerable amount of labor in order to modify and test the design, and certain patterns will not translate well to larger or smaller sizes. Going forward, you can generally expect adult items to be available in sizes ranging from XS to 2X, but we cannot remake older patterns that do not conform to this sizing guideline.

  

HOW DO I KNOW IF A PATTERN IS TOO DIFFICULT FOR ME (PATTERN SKILL RATINGS)?

Beginner:  Basic stitches including increasing, decreasing and finishing skills.

Easy (Beginner+):  Simple stitch patterns and/or shaping.

Intermediate: More complicated stitch patterns and charts.

Intermediate+:  More than one stitch pattern within one pattern and more involved shaping.

Experienced:  Intricate stitch and color patterns and/or involved shaping and finishing techniques.

 

TAXES & DUTIES

I do not charge shipping nor taxes for my PDF files wherever you are from this world :)

 

HOW SECURE IS MY PERSONAL INFORMATION?

SweetyCraft adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.

 

HOW CAN I CONTACT YOU?

You can contact me via email: support@sweetycraft.com. Our team do their best to respond within 2-12 hours.

 

SweetyCraft™